Kohl's

Shop at Kohl's occasionally, been to this location numerous times. All good until yesterday (12/6/23). Went in to pick up a couple ordered were made online. Staff at the front pickup counter was very helpful and nice. While she was assisting me finding items at the self-pickup area, this unprofessional lady who is work there came over and start complaining about big mess they have to deals with these pick up orders. Then she repeatedly told me to pay for shipping fee instead of pick up orders. Customer have choices not to pay for shipping base on Kohl's offers. No one should never get harass by unhappy employee for their choices.

I have done back to school shopping and clothes shopping for myself primarily at Kohls for the last year since I moved to Carson City. They don't always have what I want but when they do I always get a great deal and have coupons or kohls cash to use. I also have the credit card. Today I was shopping with my kids and I went into JC Penny to look at their fragrances. All of the staff there was so helpful and I was offered a credit card. I declined, telling them I was happy with Kohl's. I walked over to Kohls after that to buy some shoes (the app said were available for pick up at the store here). I didn't see them on the floor so I approached customer service to see if they could find them in the back. The lady said she looked and couldn't find them, even said there wasn't a size 9 either (which I knew to be false because I had tried on the 9's before going to the service desk and they were too big). The lady had a major attitude with me and treated me as though I was a waste of her time and she was very condescending and RUDE! I will be canceling my Kohl's credit card and giving my business to another store who can grasp the concept of customer service, it's amazing how just one employee can ruin it...